1

阿里巴巴是一个创造奇迹和牛人的地方，也可能是全世界女性最多的公司，从我们熟知的蚂蚁金服的彭蕾，到首席客户服务官戴姗再到首席人才官蒋芳……34位合伙人中，11位是女性，40%的员工都是女性，难怪马云说，“阿里巴巴成功的秘诀之一，就是我们有许多女性员工”。这些女人中，我们曾经写过彭蕾，但就是最近特别火的从前台干到亿万富豪的童文红，才是令人惊奇的逆袭成功史，她被称为阿里"最励志"的合伙人。

2000年，一个年轻人来到阿里巴巴面试，面试官是现任的蚂蚁金服董事长彭蕾。这个年轻人叫做童文红，工号116。其实来到阿里巴巴面试前，这个年轻人工作并不顺利。当年童文红面试的岗位是行政前台，之后陆续担任集团行政、客服、人力资源等部门管理工作，如今17年过去，这个前台小妹成为了阿里巴巴的资深副总裁。

2

在进入阿里之前，童文红做过7年物资贸易，进入阿里时已经30岁了，不懂专业、没有背景；应聘的是行政助理，第一次面试没有被录用，她还被这家当时小小的公司给拒绝了。不过她坚持又去了第二次面试，之后她被安排做了前台，不过由于工作问题，一个星期后她动起了离职的想法。不过彭蕾慧眼识英雄，留下了她，还帮她分析前景。

在前台工作时，童文红的认真细致给很多同事留下了好印象：她会把沪杭之间铁路车次时间表发给常去上海出差的同事;夏天到了主动安排咖啡吧进一些冷饮;帮一直打电话找客服的客户解答一些基本疑问……

一年之后，彭蕾再次找到了她，希望她去做行政部的主管。以后的6年多里，童文红又得到几次升迁，一直升到总监的位置。每次职务提升，童文红都是又开心又紧张。“我觉得我做不了管理工作，就请他们另外请人。”

童文红回忆起彭蕾帮她分析职业前途的情景：女人事业的黄金年龄是30岁到40岁，如果没能突破，今后就很难了。

“过去和他们是同事，而且自己是前台，职务比他们低；现在要带这个团队，是非常大的挑战。”

最后，童文红认真考虑了自己的职业生涯，决定接受这个挑战。

“一是要为职业生涯负责，二是阿里巴巴的管理层工作之外和员工是朋友。面对以前的同事现在的下属没有架子。”

抱着在一件事情上做到极致的态度，童文红开始了行政部主管工作。

3

在行政部几年工作时间里，童文红打过几场硬仗。

第一场硬仗是行政支持第一届西湖论剑。是在2000年时，金庸先生助阵主持的一场网络峰会。

第一次举办这样类型的活动，对于童文红来说变化多，压力大。好在团队给了她很大支持，终于完成了任务。之后，无论是西湖论剑还是网商大会，她都可以坦然应对了。

第二场硬仗是装修创业大厦。

童文红边干边学，学会了控制项目进度和质量。利益的诱惑很大，面对一包一包的礼品，童文红和她的团队岿然不动，所有的浑水摸鱼都被揪了出来。

第三场硬仗是非典。

童文红负责和领导沟通，负责和保安联络，负责紧急疏散设备安装，还要负责安慰处理部门里发烧的人……每天睡觉的时间都没有。当时阿里巴巴有员工得了非典，公司所有人都被隔离回家了。但是阿里巴巴的人员都坚持在家里办公，战胜了非典。非典之后，阿里巴巴的发展没有受到影响，反而发展越来越好。

这3次下来，童文红出色的工作能力得到了领导的认可。

2005年员工大会，童文红终于得到了期待已久的“五年陈”戒指。她在5年感言里说：“在以前的公司工作了7年，印象不深。在阿里巴巴的5年让我学到了很多东西：如何面对变化，什么叫敬业—在其他公司说不定到退休也比不上阿里巴巴的5年，心理的成熟，让我终生受益……”

4

2013年5月，阿里联合银泰、顺丰、“三通一达”(申通、圆通、中通、韵达)等启动中国智能物流骨干网络项目，并成立菜鸟网络。所有人都知道，阿里巴巴跟京东唯一差距就是在于物流上，而菜鸟网络就是阿里巴巴未来战胜京东物流的利器。这样的一个重要公司，领导人一定是马云的大将。这个大将居然是一个女将，但是却不是彭蕾，而是十几年前阿里巴巴的前台小妹，童文红。童文红以阿里资深副总裁的身份兼任菜鸟网络首席运营官(CCO)，代表阿里操盘菜鸟网络。

当时，马云给菜鸟定了两个要求，第一是24小时之内送货可达，“可达”意味着不仅能到，还可以按照用户约定的时间送到;第二是菜鸟的人数不能超过5000人。

童文红说：“这两个框牢了，你就知道菜鸟要做什么，它注定菜鸟不能做快递。”于是她提出了“菜鸟绝不做快递，菜鸟不会买一辆货车，菜鸟也不会雇佣一个快递员”等颇具创新的口号。

对此，有媒体援引阿里员工对童文红的评价是：气场很大，很真实。

童文红在2015中国快递论坛上表示：中国快递市场是一个神奇的市场，2014年全国共发送了140亿个包裹，天猫双十一峰值达到了2.78亿个，居然没有爆仓，美国人听了眼珠子都快掉下来了。

但是这样一个市场里仍然存在三个核心问题：一是大家都觉得市场的蛋糕还很大，应该提升服务、提升能力，但在实际竞争中又轻视服务，先抢了蛋糕再说。第二，忽视消费者需求，围着商家转。第三，技术落后，数据不完整，系统不稳定。

菜鸟接下来会用技术和数据的能力，帮助快递公司提升效率，维护市场环境，让真正用服务，用品质，踏踏实实为消费者提供服务的快递公司成长得更快。

同时，加大在平台上用订单培养出多种多样的服务。我相信中国的未来一定是属于那些用数据做翅膀，用服务赢得未来和消费者的企业的。

2016年3月31日，阿里巴巴集团COO、菜鸟网络CEO张勇宣布，任命童文红为菜鸟网络总裁。2017年1月13日，卸任菜鸟网络CEO的童文红为阿里巴巴集团CPO(首席人力官)兼任菜鸟网络董事长。

时至今日，当初的前台已经成为了身价过亿的阿里巴巴合伙人，是坚持和努力成就了今天的阿里传奇人物童文红。

5

当年童文红面试的岗位是行政前台，如今17年过去，这个前台小妹成为了阿里巴巴的资深副总裁。

马云在公司内分配股权，给她这个前台0.2%股权，马云说将来阿里巴巴上市，市值会达1000亿，你就在阿里干，不用到其他公司干了，等公司上市了你就有一个亿了。

如果当年换成是你，你也会觉得马云是在忽悠，甚至就是一个传销分子。不过如今马云实现了他的诺言，而且是数倍兑现了自己的诺言。到今天为止，阿里巴巴的市值是4200亿美金，折合人民币2.75万亿。童文红的0.2%股份，市值超过了8亿美金，折合人民币数十亿。

童文红如今不仅有了1一个亿，而是有了几十亿。

2014年，阿里巴巴在美国上市，在阿里巴巴上市后披露的27位合伙人名单中，童文红名列其中。她的阿里奋斗之路，竟是从阿里公司的一名前台做起的，之后她陆续担任集团行政、客服、人力资源等部门管理工作，这也再次证明了坚持和努力比什么都重要。', groupId: '6490057083809956365', itemId: '6490057083809956365', type: 1, subInfo: { isOriginal: true, source: '吐槽科技界', time: '2017-11-19 17:36:08' }, tagInfo: { tags: [{"name":"电子商务"},{"name":"马云"},{"name":"彭蕾"},{"name":"面试"},{"name":"蚂蚁金服"}], groupId: '6490057083809956365', itemId: '6490057083809956365', repin: 0, }, has_extern_link: 0 }, commentInfo: { groupId: '6490057083809956365', itemId: '6490057083809956365', comments_count: 175, ban_comment: 0 }, mediaInfo: { uid: '59113676214', name: '吐槽科技界', avatar: '//p3.pstatp.com/large/1bf3000839d217e494ef', openUrl: '/c/user/59113676214/', follow: false }, pgcInfo: 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